I just want to relate to you our experience with the Birthday Registry at Robinsons Place Bacolod. I am not sure if this applies to other branches, but this is particular to the Bacolod Branch.
Anyway, my daughter celebrated her first birthday and we decided to have the registry primarily because we learned that we can get discount cards. If the guests will not buy the gifts, then we can still buy the items at discounted rates.
So we went around the store for almost 2 hours (this is normal for us as we like to browse around their aisles and just let our daughter take in the sights). Then a guy listed the items that we wanted. There were two items that were the last stock, so I told the guy to reserve them for us, as we will buy them immediately after the party if nobody gets them. We were told that our information and discount cards may be picked up after a week and they will just call us when they are already available.
Exactly 7 days after our first visit, I did not get a call. So I called them up. I was transferred to different people until finally, they said they could not find the form that we filled up. What the?!? I told them to find it because we spend nearly 2 hours choosing the items. They said they would call me back. No call after 2 hours and so I called them again. This time, I was transferred to another person who said she found the form and our cards may be picked up the next day. Fine.
The next day, thankfully the cards were ready and we picked them up. But when I looked for the item on reserve to check if it is still there, the staff could not find it. What the?!? How could our guests buy the items when the staff could not find it? Sigh…I got really exhausted with this birthday registry thing.
Then came my daughter’s birthday party. We did not know that a lot of our guests did not understand what a birthday registry was and only 5 people bought gifts from Toys R Us. It was okay. The problem was, from the almost 20 items that we chose and only 5 people buying from the registry, we still got a duplicate item! Imagine that.
So anyway, we had to go back there the day after my daughter’s birthday to have it exchanged. Thankfully it was done with ease.
I just wish that they would have better service after that.